Aaron Caballero

Locality: Philippines
Summary: Four years of Call Center experience, with three years of solid Quality achievements both in IB and OB lines of business Supported Quality initiatives in diverse industries: Telecommunications, Insurance, Quad-Media Services, Financial Portfolios (Credit Card Acquisition), Search Engine Optimization Campaigned for attainment of different program Quality Metrics: Net Promoter Scores, Gap/Cancellation Rates, Sales Error Rates, Held Sales Trends Handled Quality projects for several geographical markets: USA, Canada, UK Pivotal in the establishment of Quality platforms for start-up programs
Current: Quality Supervisor at NCO Group Manila
Past: Quality Coach at NCO Group Manila Telesales Rep at NCO Group
Education:  University of the Philippines  (2002-2006) 

Industry: Outsourcing/Offshoring
Experience: NCO Group Manila (Privately Held; 10,001 or more employees; NCOG; Outsourcing/Offshoring industry): Quality Supervisor,  (May 2008-Present) 
NCO Group Manila (Public Company; 10,001 or more employees; NCOG; Outsourcing/Offshoring industry): Quality Coach,  (November 2006-May 2008) 
NCO Group (Privately Held; Outsourcing/Offshoring industry): T...
Interests: career opportunities, consulting offers, new ventures, job inquiries, expertise requests, business deals, reference requests, getting back in touch

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1228 rabanes, aaron caballero 1229 rafael, tonilene espinoza 1230 ramas, jessica marishiel montezon 1231 ramchandani, michele vergara