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Erminda Vergara

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Erminda Vergara
Locality:
Philippines
Summary:
Outsourcing/Offshoring Professional
Experience:
HSBC Electronic Data Processing Phils. Inc. (Outsourcing/Offshoring industry): Assistant Manager for Operations,  (May 2006-August 2009) Supervise a team of 12-15 call center agents. Monitoring and training agents to ensure excellent customer service is provided and to align indi...