Erwin Aji

Locality: China
Summary: Resourceful, innovative, team-oriented computer and telecommunication specialist with more than 12 years experiences in IT Network, Data Center & Infrastructure, IT Support Sales in Channels/Disti's/Partners and Customers. As a Network and Data Center Consultant in American Power Conversion (APC), now this part of Schneider Electric (SE) Company. Responsible for assisting and designing the Data Center and Network Solutions, create sales and revenue with account and channel managers, and working with Channel/Partners to deliver the solutions, also collaborating with Marketing team to deliver trainings,seminars, workshops in APC Data Center Solutions. As Regional IS Manager for Southeast Asia & Pacific in CRS United State CCB has to direct, oversee and supervise the business processes relate to the information and communication technologies (ICT) for all Countries Program in APAC Region, liasons with head quarter in US to make sure the IT Business is aligning with the business process organizations. Now, I'm working overseas in Dalian Software Park Zone, P.R.China as Technical Operations Manager in Avaya, is managing a global support Contact Center Team to support Avaya's Global Customers in all Regions. And also doing management' processes: Performance Management Plan, Objective & Goal Setting for Team/Engineers, Career Developments, Recruiting & Hiring, Shift Times & Schedulling, the customer satisfactions, Reports & Analysis, and an Escalation Processes.
Current: Technical Operations Manager, Global Support Services at Avaya
Past: Regional IS Manager, Asia Pacific Region at Catholic Relief Services US CCB Technical Consultant (Network & Data Center) at American Power Conversion Corporation (APCC) Assistant ICT Manager at Metro Corporation Indonusa, Ltd see less...
Education:  Indonesia University Computer Science - Magister Information Technology (2000-2002) Thesis: Information Technology & System Strategic Planning
 Diponegoro University Electrical Engineering, Computer and Informatic Dept. (1992-1998) Thesis: Network Analysis and Interconnectivity between Windows, Linux and Solaris Systems
 Senior High Schoo...
Industry: Telecommunications
Experience: Avaya (Privately Held; Telecommunications industry): Technical Operations Manager, Global Support Services,  (June 2009-Present) Supporting champion roll-out of solution footprint together with enterprise solution manager team, country service director and channel manager, critical escalation manager, including participation in influencing a business direction and provide regul...
Interests: Management People, Sporting, Reading, Browsing, Travelling
Interests: career opportunities, consulting offers, new ventures, job inquiries, expertise requests, business deals, reference requests, getting back in touch

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