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MICHAEL MCBRIEN: Wed, Aug 20, 2008 The Business Times Saying 'Hello, can I help you?' - and meaning it
Michael McBrien, senior vice president for Sales & Operations at Genesys Telecoms Labs shares some examples of how contact centers in Asia are making the change and integrating ...
Michael McBrien, senior vice president for Sales & Operations at Genesys Telecoms Labs, says enterprises need to review their customer engagement strategies, not just by ...
Michael McBrien, senior vice president for Sales & Operations at Genesys Telecoms Labs, says enterprises need to review their customer engagement strategies, not just by ...
Michael McBrien, senior vice president Genesys Asia Pacific, says while the survey provides some encouragement, the results clearly indicate that the contact centre industry in ...
Mr. Michael McBrien Senior Vice President (Asia-Pacific), Genesys Telecommunications Laboratories Please click here for seminar video. 22 Jan 2009
More clients want fast, personalised service Michael McBrien 2008/08/31. More and more customers prefer to communicate with companies through e-mail ...
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