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This home page and related pages contain information about my research and teaching. There is also a page with links to web sites I find interesting.
No.59 Makoto Matsuo; Carolus Praet; Yoshiyuki Okuse:A New Dimension of Service Quality: An Empirical Study in Japan. Previous research on service quality, particularly research ...
... of Service Quality in Japanese Hotels, " The 50 th Annual Conference of Japan Society of Marketing and Distribution (in Japanese) Matsuo, Makoto, Yoshiyuki Okuse and Carolus Praet (1999 ...
This home page and related pages contain information about my research and teaching. There is also a page with links to web sites I find interesting.
No.59 Makoto Matsuo; Carolus Praet; Yoshiyuki Okuse:A New Dimension of Service Quality: An Empirical Study in Japan. Previous research on service quality, particularly ...
Makoto ANAZAWA Hajime ITOH Shigeo OHYA Tomonori TAKAMIYAGI Takashi NAKAHAMA Carolus PRAET Neil CLYMER
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