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Petchi, Cessie Sylvia (2003) Customer and Employee Service Quality Management in the Airline Industry. Masters thesis, Universiti Putra Malaysia.
CUSTOMER AND EMPLOYEE SERVICE QUALITY MANAGEMENT IN THE AIRLINE INDUSTRY By CESSIE SYLVIA PETCHI Thesis Submitted to the Graduate School of Management, Universiti Putra Malaysia, in ...
GRSP-Subsidised Participant List (Through GRSP invitation only) Important Note: GRSP ... Cessie Sylvia Petchi * Lee Yee Suen *
Petchi, Cessie Sylvia. "Customer And Employee Service Quality Management In The Airline Industry " MS Thesis Michigan State University, 2003.
Petchi, Cessie Sylvia (2003) Customer and Employee Service Quality Management in the Airline Industry. Masters thesis, Universiti Putra Malaysia.
CUSTOMER AND EMPLOYEE SERVICE QUALITY MANAGEMENT IN THE AIRLINE INDUSTRY By CESSIE SYLVIA PETCHI Thesis Submitted to the Graduate School of Management, Universiti Putra ...
Petchi, Cessie Sylvia. "Customer And Employee Service Quality Management In The Airline Industry " MS Thesis Michigan State University, 2003.
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