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Gwendee Gemperoa

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Gwendee Gemperoa

Locality:

Philippines

Summary:

Transaction Monitoring Evaluator at Convergys Phils. Services

Experience:

Convergys Phils. Services (Outsourcing/Offshoring industry): Transaction Monitoring Evaluator,  (March 2008-Present) -monitors and evaluates agents' performance, sees to it that they meet the quality guidlines and check if they are in compliance, gives coaching and feeback as wel...

Gwendee Gemperoa

Locality:

Philippines

Summary:

Quality Assurance Analyst at PeopleSupport

Experience:

PeopleSupport (Public Company; 5001-10,000 employees; Outsourcing/Offshoring industry): Quality Assurance Analyst,  (December 2006-Present) -monitors and evaluates agents' performance on the phone, gives immediate feedback afterwards, makes sure that quality is met together with ...