Transaction Monitoring Evaluator at Convergys Phils. Services
Experience:
Convergys Phils. Services (Outsourcing/Offshoring industry): Transaction Monitoring Evaluator, (March 2008-Present) -monitors and evaluates agents' performance, sees to it that they meet the quality guidlines and check if they are in compliance, gives coaching and feeback as wel...
PeopleSupport (Public Company; 5001-10,000 employees; Outsourcing/Offshoring industry): Quality Assurance Analyst, (December 2006-Present) -monitors and evaluates agents' performance on the phone, gives immediate feedback afterwards, makes sure that quality is met together with ...
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