Jennifer Supan

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Jennifer Supan
Jennifer Supan

Locality: Philippines
Summary: More than 3 years successful experience in-depth knowledge of WFM programs, Avaya CMS, RTA, contact center metrics and other reporting tools. Excellent working knowledge using Microsoft Word, Microsoft Excel and Microsoft PowerPoint. Possesses strong statistical and analytic ability, a strong attention to detail, and ability to manage priorities and deadlines. Proven multitasking ability. Autonomous and responsible. Effective and active team player Excellent verbal and written communication skills. Innovative, creative and continually looking at new ideas. Comfortable working under pressure. Rigorous and concerned by quality of work produced.
Current: UK Workforce Monitor at KGB_ (formerly InfoNXX)
Past: Customer Service Representative at KGB_ (formerly InfoNXX)
Education:  University of the Philippines Social Sciences - Area Studies (1997-2004) 

Industry: Information Services
Skills: In-depth knowledge of WFM programs, Avaya CMS, RTA, contact center metrics and other reporting tools. Microsoft Word, Microsoft Excel and Microsoft PowerPoint.
Experience: KGB_ (formerly InfoNXX) (Information Services industry): UK Workforce Monitor,  (August 2006-Present) Develop, implement, maintain, and communicate the site work schedule. Analyze work volume patterns to manage work shifts, lunches, and breaks. Ensure schedules are generated on a regular basis that coincide with the forecast. Capture, store, and report on historical statistics ...
Interests: career opportunities, job inquiries, expertise requests

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