Samima Abubakar

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Samima Abubakar

Locality: Philippines
Summary: My name is Samima G. Abubakar. I am a 25 year old graduate of BS Accountancy from Mindanao State University here in the Philippines. After I graduated last April 2005, I immediately got employed in Manila Bankers Life Insurance Corporation as an administrative assistant. I finished my 5 months contract and have been with Vocativ Systems Inc. / ePLDT Ventus up to present. I work there as a Customer Service Representative. I may be an accounting graduate but I would like to venture in customer service as to enhance my skills in dealing with people. True enough, after working in a call center company for more than a year, I was able to develop my communication skills. I was assigned to answer calls and provide technical support over the phone from customers in USA, thus enabling me to speak English more than often. One of my tasks was to answer emails also thus letting me practice my writing skills. With this line of work, our main tool is a computer and a telephone. This improved my capability in working with computers, mainly Microsoft Office. In addition to that, talking to different types of customers each day allowed me to improve my dealings with people. It increased my patience and initiative in solving each problem that comes along.
Past: customer service representative at pldt Accounting Assistant at Manila Bankers Life Insurance Corporation
Education:  Mindanao State University Accounting, Finance, Management, Economics (1999-2005) Has been included in the Dean's List for 2 semesters.
 Mindanao State University  (1995-1999) 

Industry: Consumer Services
Skills: Customer Service, Technical Support, Email Support
Experience: ePLDT Ventus (Privately Held; 1001-5000 employees; Outsourcing/Offshoring industry): Customer Service Representative,  (October 2005-Present) Providing technical support for consumer electronic products over the the phone and via email. Assisting customers from the USA in troubleshooting their electronic products, explaining to them the warranty service method, and sometimes d...
Interests: career opportunities, job inquiries, expertise requests, business deals, reference requests, getting back in touch

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