Shefali Chawla

Locality: Singapore
Summary: Leadership Responsibilities Manage a team of 550 professionals and ensure delivery of superior customer service to Citibank customers across products and region. $ 8 million of revenue annually through cross sell of retail bank products. Achieved a revenue/expense ratio of 3:1. Achievements Quick expansion, as the team grew from 200 to 550 in just six months. Key business launches like Insurance and Wealth Management were involved as part of the expansion. The Citiphone West team won many awards/ contests including the best "Citiphone Location award" by the Cards business in 2003 and by the Personal Loan business and Insurance business in 2004. Was able to develop a large number of exceptional performers, ten Citiphone West winners represented India in Champions Forum. Was a key member in the ARR peer review in Korea in 2005.
Past: Senior Vice President and Head of Customer Service at Citigroup Vice President at 2005 - Jan 2007 Acquisition Head at Western India see less...
Education:  Goa University Management Studies (1992-) 
 Goa University, 1st Division  (1990-) 
 St.Xaviers College Goa (5th STATE RANKER)  (1987-) 

Industry: Banking
Experience: Arete Financial Partners (Privately Held; Banking industry): Senior Management Consultant,  (July 2010-Present) 
Citigroup (Public Company; 10,001 or more employees; C; Financial Services industry): Senior Vice President and Head of Customer Service,  (January 2007-December 2008) Operations & Credit, Commercial Cards and Prepaid Cards, EMEA Global ...
Interests: career opportunities, consulting offers, new ventures, job inquiries, expertise requests, reference requests, getting back in touch

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