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What is Service Quality? By Jeannie Quek. The term “Service Quality” may sound new and unfamiliar to many organizations or even service professionals.
Certification Standards for Contact Centers By Jeannie Quek. Standards are frameworks for compliance to assist organizations in defining the expected performance ...
© FUSION CONSULTING Sdn Bhd. Page 1 of 2 The Importance and ROI of Customer Feedback by Jeannie Quek Consultant, SEA FUSION Consulting Sdn Bhd Customer Feedback is the process of obtaining ...
© FUSION CONSULTING Sdn Bhd. Page 1 of 2 The 3Ps in Driving Customer's Perception by Jeannie Quek Consultant, SEA FUSION Consulting Sdn Bhd In this era where only Service (and not Price ...
In this day and age where service (and not only price) is a key differentiator for ... About the author Writer: Jeannie Quek and Mark Manolas
JEANNIE QUEK CONSULTANT, SEA FUSION CONSULTING SDN BHD. Jeannie serves as Consultant, SEA for FUSION Consulting Sdn Bhd the leading specialist in Workforce Optimisation ...
Ms Jeannie Quek ... To produce creative, well-informed thinking students who can communicate ...
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Nanyang Technological University (Educational Institution; Higher Education industry): Assistant Hall Officer, (November...