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Parasuraman S/O Rajakumaran Park Dae Kyung Parveen D/O Dipchand Gupta Peter Chan Khin Meng Phan Zheng Jun Phoon Chee Yang Phua Li Hui Magdalene Phua Yan Qing Sheryl
... quality measurement model called CARTER developed by Othman and Owen (2001) has been used particularly to address elements of compliance to Sharifah in addition to Parasuraman’s ...
... measurement model called CARTER developed by Othman and Owen (2001) has been used particularly to address elements of compliance to Shari’ah in addition to Parasuraman’s ...
Theory and Practices of Business Process Re-engineering 9 22.5 A. Hammer and Champy's definition and applications B. Parasuraman's Service Quality (SERVQUAL) Model C. Best Practice ...
Cronin and Taylor (1992) challenged this approach and developed the SERVPERF scale based on Parasuraman's SERVQUAL methodology which directly captures customers' performance ...
Granrose, C. S., Parasuraman, S., & Greenhaus, J. H. (1992). A proposed model of support provided by two-earner couples. Human Relations, 45(12), 1367.
... model called CARTER developed by Othman and Owen (2001) has been used particularly to address elements of compliance to Sharifah in addition to Parasuraman’s service ...
... model called CARTER developed by Othman and Owen (2001) has been used particularly to address elements of compliance to Shari’ah in addition to Parasuraman’s service ...
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